Refund & Shipping

Effective Date: 01-01-2025

1. Shipping

• Processing: 1–3 business days. Orders are fulfilled by third-party suppliers.

• Delivery: 5–10 business days within the US. Delays due to supplier or carrier issues are possible.

• Tracking: Sent via email once your order is dispatched.

2. Returns & Refunds

• Eligibility: Refunds/exchanges only for damaged, defective, or incorrect items.

• Process: Contact support@preptro.com within 7 days of delivery. Provide order details and photo proof.

• Approved Returns: You cover return shipping costs. Refunds are issued within 3–5 business days after we receive the item.

• Non-Refundable: Sale items (unless defective).

3. Exchanges
Replacements for defective items depend on supplier availability.

Contact: support@preptro.com for assistance.